What should an auditor do first when an auditee disagrees with a finding?

When an auditee disagrees with a finding, the most appropriate first step for an auditor is to discuss the disagreement with their manager. This action is critical because it allows the auditor to gain a second perspective on the issue, consider the potential implications of the disagreement, and ensure that they are handling the situation appropriately. Engaging a manager can help to facilitate a productive dialogue with the auditee, and management may provide guidance on how to proceed or mediate the discussion.

This step also underscores the importance of escalating significant disagreements to a more experienced individual who can provide support and validation to the auditor’s process. By collaborating with a manager, the auditor can enhance their understanding of the concerns raised and may also discover additional context regarding the findings that could lead to a resolution.

Engaging in a discussion with their manager before taking further actions, such as reevaluating audit criteria or issuing formal statements, promotes a systematic approach to resolving disputes in audit findings, ensuring accountability and thoroughness in the audit process.