When an IS auditor finds user access requests not authorized through predefined workflow, what should be the first action?

The most appropriate first action when an IS auditor discovers user access requests that have not been authorized through the predefined workflow is to perform an additional analysis. This step is crucial as it allows the auditor to gather more information about the situation before taking further action.

Conducting additional analysis will enable the auditor to understand the extent of the issue, such as how many unauthorized requests exist, the possible reasons for these discrepancies, and the potential implications for the organization’s security and access control practices. This deeper insight is essential for making informed decisions about the severity of the situation and what next steps should be taken, whether that involves reporting the issue to governance bodies, conducting risk assessments, or addressing workflow deficiencies.

This initial analysis serves not only to clarify the specific context of the unauthorized requests but also to establish the foundation for any subsequent actions, ensuring that decisions are based on clear, objective evidence.